“When you take care of your people and treat them well, they have the potential to create incredible success for the organization.”
– John MaxwellGreat leaders communicate well. Period. They know that if they are not communicating well with others, it is a recipe for disaster. The problem is that many leaders have no idea how to do it. If you are a leader, you may be making a lot of communication mistakes in and on behalf of your organization. What is worse is that you probably do not know how to fix them, or even identify that they are there. At The Resoniv Group, communication is one of the areas that we specialize in. To help, we would like to offer you the steps you can take to improve the way you lead – and it all starts with how you communicate. Step 1 – Listen Before You Speak According to an article on the Harvard Business Review website, the top executives of a major manufacturing plant in Chicago were surveyed. They were asked to define the role that listening played in their workdays. Later on, one of them stated the following: “Frankly, I had never thought of listening as an important subject by itself. But now that I am aware of it, I think that perhaps 80% of my work depends on my listening to someone, or on someone else listening to me.” Most of what you do will involve listening to other people. If that is the case, why is the step that many leaders skip? A lot of leaders are much more interested in getting their points across. The problem with that approach is multi-faceted. For one, if people believe that you will not listen to them, they are not likely to listen to you. For two, there is no way that you can properly serve them unless you listen to their needs and desires. You will be amazed at the change you can create in your organization if you take this one simple step. Begin taking a deep breath and listening when you talk with people first. It really does change everything. Step 2 – Pay Close Attention to Social Media Social media is more important today than it has ever been. Leaders who are active on sites like Facebook and Twitter are viewed as present by their audiences. People know they will be there. They are accessible. They are real. It makes a difference for them, and it will do the same for you and your organization. John Maxwell teaches that in order for a leader to get people to buy into their vision, they must first get people to believe in them. He calls it the Law of Buy-In, and it works. Social media is a wonderful tool that can be used for this purpose. But all-too-often, leaders abuse it by simply ignoring it. Being an effective leader means paying attention to social media. What are people saying about you? How are you responding? Better yet, are you responding at all? These questions are important ones that you should be able to answer. Step 3 – Adapt Your Style for Your Audience The same communication style is not going to work with every audience you work with or talk to. It is important to know them so you know how to talk to them. This can be tricky; especially when you are just beginning to revamp your communication style. It will take some time, and you may need to do quite a bit of research. But the more you work on yourself, the easier it will become. Step 4 – Identify Your Purpose From the Beginning First and foremost – you must ask yourself, what is the purpose behind what I am saying to my audience? What is it that you want to say? Have an end goal in mind. If you fail to take this step, the conversation or the presentation will miss the mark completely. With these five steps, you will find that you communicate more effectively than you ever thought possible. This will also help you break down the information you want to convey into manageable pieces. Clearly define each part before you even begin. Step 5 – Watch the Non-Verbal Communication Non-verbal communication often says so much more than what your mouth says. You will want to watch the people you talk to closely to determine their interest level. At the same time, let your body language communicate your passion and excitement to them. We are passionate about leadership development. We believe that every leader has it within them to be great.